Siegel Jewelers Online Return Policy

At Siegel Jewelers, we take great pride in the quality and craftsmanship of our jewelry. Each piece is carefully inspected before shipping to ensure it meets our high standards. Since we are just beginning to offer shipping, we want to make sure every order is handled with care and transparency.

Returns & Exchanges

• All sales are final unless the item arrives damaged or defective.

• If you believe your item was damaged in transit, you must contact us within 48 hours of delivery with photos of the item and packaging.

• In rare cases, we may approve a return or exchange at our discretion. Approved returns may be subject to a 15% restocking fee and must be in unused, unworn, and original condition with all packaging and documentation.

Non-Returnable Items

• Custom or personalized pieces

• Special orders

• Final sale and clearance items

• Items that have been resized, engraved, or altered

How to Request a Return

If you believe you qualify for a return, please email [your email address] with your order number, photos, and a brief explanation. We will review your request and respond within 3 business days.

Shipping & Refunds

• Approved returns must be shipped back within 7 days of approval.

• Customers are responsible for return shipping costs. We recommend using an insured and trackable shipping method.

• Refunds (minus any applicable restocking fees) will be processed once we receive and inspect the item.

Thank you for shopping with Siegel Jewelers! If you have any questions, feel free to reach out—we’re here to help.